No two organisations are the same. But all share the goal of being as successful as possible, establishing themselves as leaders and innovators in their fields. Across the EXPO.e Channel Partner community, we meet numerous organisations who are keen to establish themselves as their customers' trusted technology partners. This was especially noticeable at our recent 'Scaling Success' event, where we spoke to a range of ambitious Channel businesses who are ready to achieve their full potential.
However, we often find they're missing a clear roadmap for that journey - one that would quickly enhance their ability to offer their ideal customers the right solutions as seamlessly and efficiently as possible.
The key lesson we've learned throughout two decades of ongoing growth
EXPO.e's own journey has involved more than a few twists and turns over the course of twenty years. Beginning as an ISP, focused on sub-£500K deals, we have since established ourselves as a leading UK MSP and systems integrator, offering an evolving range of integrated solutions to more than 3,000 customers, with 95% of our profits reinvested back into our people and our next generation of innovations.
We apply everything we've learned throughout this ongoing evolution to our Channel Partners' growth, combining leading-edge technologies with hands-on consultation to help them bring their own innovations to life. This is the key to not just achieving short-term goals, but also laying a robust foundation for sustainable, long-term growth.
To put this into practice, the right solution wraps must be complemented with the systems, processes, and expertise needed to ensure they consistently deliver the best possible performance and value, with ample room to scale and pivot as markets evolve.
The case for a new breed of IT Service Management
Most organisations will already have some form of IT Service Management (ITSM) in place. But not all ITSM platforms are created equal, and many legacy systems are increasingly showing their limitations…
In the new world of interconnected business and the distributed workforce, managing enterprise IT has become increasingly complex, with numerous challenges around:
- Disjointed workflows, where too many manual touchpoints extend the time to resolution.
- Siloed systems with high levels of redundancy creating unnecessary delays.
- Limited visibility of system performance, particularly for large, complex projects.
- Poorly integrated tools and platforms putting an ongoing strain on internal teams, particularly during especially busy periods.
All of this will ultimately affect the efficiency of organisations' IT and, in turn - the quality of service they are able to provide their customers. However, the cost and complexity of developing and deploying a next-gen ITSM platform in-house means too many organisations fail to realise all the potential operational benefits, limiting their opportunities for future growth.
We've seen this first-hand, having spent years developing and refining our own ITSM system, based on the industry-leading ServiceNow® platform. This has helped optimise our IT workflows, with centralised management and intelligent automation of routine processes freeing our IT teams to focus their attention where it is most needed, with minimum time spent on repetitive manual tasks. And the resulting improvements to our overall service quality have been palpable, with our NPS score recently hitting a record high of 86.
Considering EXPO.e's mission is just as much about empowering organisations to bring their own 'solutionized' innovations to market as it is providing them with access to the underlying technologies, it was a natural progression to offer our proven, highly effective ITSM solution to our Channel Partners through an as-a-Service model.
This provides all the advantages of an off-the-shelf solution, based on a proven, highly effective platform, with ample scope for customisation, allowing Channel Partners to tailor its capabilities to their specific workflows and solution wraps. By removing the costly and time-consuming testing processes that building an in-house solution will always require, and with our full solution portfolio ready to integrate with it straight away, the kind of upscaling that could previously have taken years can now be achieved in a matter of months.
Working together to accelerate your journey to success
Our ITSM as-a-Service model encapsulates Channel business' potential to bring together decades worth of deep experience delivering the most challenging projects, next-gen technologies, and a drive to bring new innovations to market. The digital landscape is more fast-paced and dynamic than ever, which means organisations who are unable to accelerate their growth and maximise their agility will soon be left behind.
The EXPO.e Channel Partner ecosystem is therefore uniquely placed to rise to these evolving challenges, combining our diverse capabilities to achieve results that would be impossible otherwise. To discuss your own journey in depth, and how ITSM as-a-Service could transform your workflows, just get in touch.
Transform Your Business with ITSM
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Partner Brochure
As a trusted partner, our deep expertise and capabilities in Networks, Cloud, Data Centre Solutions, Unified Communications, Cyber Security and Professional Service enable your sales teams to increase your average order values. We design and deliver Channel Partner solutions ranging in value from £5,000 to £1,000,000 per year. Find out more by downloading our Channel Partners Brochure.
